TERMS & CONDITIONS

Ordering Terms & Conditions

These terms and conditions apply to all orders placed with, and invoiced by, Christopher Guy (Europe) Limited. In these terms, "Christopher Guy", "we" and "us" refer to Christopher Guy (Europe) Limited. Orders placed directly with Web Décor (S) Pte Ltd are governed by the Christopher Guy International Terms & Conditions and not by these terms.

I. Pricing Terms

Prices quoted include shipping from our factory in Semarang, Indonesia, to our designated UK warehouse. Delivery from the UK warehouse to the final destination in the UK or Europe is charged separately, based on the size of the order and delivery location. Delivery charges, and any import duties or taxes for deliveries outside the UK, will be specified in the quotation. Customers may also arrange collection through their own appointed carrier at their own cost.

II. Payment Terms

A 50% deposit is required to confirm an order for production, with the remaining balance payable upon notification that the goods have arrived at our designated UK warehouse. Full payment, including any agreed onward delivery charges, must be received before goods are released for delivery or collection.

Any reasonable costs associated with delays, cancelled delivery bookings or similar, which are caused by late payment or customer-requested delays, will be borne by the customer.

All orders must be collected or delivery accepted within 14 days of notification that the goods are ready at our designated UK warehouse, otherwise storage charges will apply as set out in the Storage Guidelines. Storage charges resulting from late payment will accrue and must be paid in full before the goods are released.

Ex-display items require full payment in advance - see Ex-Display Items.

III. Order Processing

Customers are required to approve our Sales Quotation and any requested drawings in writing, confirming acceptance of the quotation details and these terms and conditions. Production will commence only once the deposit payment has been received. The factory will not release any order to production where information on the products, fabric or finish is incomplete.

Order changes may be allowed within 3 days from the order confirmation date, subject to approval and production status. Approved changes may affect the price and lead time. This does not affect any statutory cancellation rights.

Our average production lead time is 12-14 weeks from receipt of the order confirmation accompanied by the deposit payment, subject to production capacity and material availability. Additional lead time of 2-4 weeks may apply for customised requests. Shipping from the factory to our designated UK warehouse takes approximately 6-8 weeks. Customers will be updated if there are any changes to the lead time.

Where a customer asks us to delay shipment of a completed order for reasons unrelated to production, storage charges may apply. If completed items are held at the factory for more than 6 weeks at the customer's request, reasonable reinspection charges may also apply where the factory needs to unpack and recheck them. Any such charges will be advised by our Christopher Guy office in advance and must be paid before shipment.

Any requests for rush production must be submitted to our Christopher Guy office for review and approval before any delivery date is committed. For rush production on a reduced lead time, surcharges will apply and will be quoted for approval before proceeding.

Ex-Display Items

From time to time, Christopher Guy offers ex-display items for sale. Ex-display items are sold as seen and require full payment in advance. Any known defects, cosmetic marks or signs of wear will be pointed out to the customer and noted on the invoice before purchase, and we recommend that customers inspect items fully before buying.

Refunds or exchanges will not be given on ex-display items for change of mind, or for any defects or wear pointed out before purchase. Christopher Guy will not be responsible for restoration, repair or cleaning of such defects. Ex-display items are not covered by the 12-month Christopher Guy warranty. This does not affect consumers' statutory rights in respect of any defects that were not pointed out before purchase.

IV. Shipping & Delivery

Christopher Guy arranges shipping from our factory in Semarang, Indonesia, to our designated UK warehouse. Onward delivery can be arranged through our appointed delivery providers at the customer's expense, as quoted. Alternatively, customers may arrange collection through their own appointed carrier.

Customers are required to provide complete delivery details, including address, access information and any site restrictions, as early as possible to facilitate delivery arrangements. Incomplete or late delivery information may delay delivery, and Christopher Guy will not be responsible for such delays or any associated costs.

Customers must submit any request to inspect goods before shipment in advance, before the order completion date, for our review. Christopher Guy reserves the right to accept or decline such requests. All costs for any inspection will be borne by the customer.

Shipping and delivery dates are estimates unless expressly agreed otherwise. Christopher Guy will not be liable for delays or disruptions caused by shipping, customs procedures, shipment clearance or delivery events beyond our reasonable control, except where liability cannot legally be excluded. We will advise customers of significant delays and take reasonable steps to minimise their impact. Consumers retain their statutory rights concerning late delivery, including any applicable right to cancel and receive a refund.

Subject to full payment being received, ownership passes to the customer upon delivery to the agreed destination or collection by the customer or their appointed carrier from our designated UK warehouse.

Risk of loss or damage remains with Christopher Guy until the goods are received by the customer or their nominated recipient. Where the customer independently appoints a carrier that Christopher Guy has not offered as a delivery option, risk passes when that carrier collects the goods from our designated UK warehouse, and we strongly advise such customers to arrange insurance for the goods in transit.

All products are carefully packed and inspected prior to shipment. Customers are asked to note any visible damage on the delivery note and notify our office as soon as possible, with photographs where available. This helps us resolve any issue promptly and does not affect statutory rights.

V. STORAGE GUIDELINES

Goods are dispatched from our designated UK warehouse. Collections must be arranged in advance through our UK office.

Customers must arrange collection or accept delivery within 14 days of notification that their goods are ready at our designated UK warehouse. Where collection or delivery is delayed by the customer, storage charges of £25 plus VAT (£30 including VAT) per week will apply. We will notify customers before charges begin, and any applicable charges must be paid before release. No storage charges will apply to delays caused by us or our appointed delivery provider.

To ensure the quality of the products is not compromised, we recommend inspecting them promptly upon delivery or collection and, where possible, unpacking and checking them within two weeks. This helps identify any issues and minimise potential damage from moisture retained in the packaging. Where products remain packaged for prolonged periods, check regularly for moisture and replace the silica gel approximately every six to eight weeks, or sooner if saturated.

Products should be kept indoors in a dry, climate-controlled environment, away from direct sunlight, heat sources and moisture. Where products are stored in a warehouse or storage facility, the recommended conditions are a temperature of 22-27°C and relative humidity of 50-60%. Please follow any product-specific care instructions provided.

These inspection and storage recommendations do not restrict consumers' statutory rights. Damage caused by unsuitable storage or handling after risk has passed to the customer may not be covered by the warranty.

VI. Returns & Warranty

Please contact our Christopher Guy office before returning any goods. Returns sent without our prior written agreement may be refused. This does not affect consumers' statutory rights.

We ask that any defects or damage be reported as soon as possible, and ideally within 14 days of delivery or collection, so that we can resolve them promptly. To help us review a claim, please provide photographs or videos of the item and the defect, photographs of the packaging where available, and a completed "Product Defect Report" with full details of the issue. Incomplete information may delay the review process.

In addition to consumers' statutory rights, Christopher Guy products, excluding ex-display items, are covered by a 12-month warranty against manufacturing defects from the date of delivery or collection, provided the products have been used for normal residential indoor purposes and stored in line with our Storage Guidelines. The warranty is given to the original purchaser at the original delivery address of the order.

Unless stated otherwise in writing by Christopher Guy, all our furnishings are designed for non-commercial domestic purposes only, for residential indoor use in a climate-controlled environment.

The warranty does not cover damage caused by fair wear and tear, negligence, misuse, accidental damage, or failure to take reasonable care of the product, including unsuitable storage after delivery or collection.

Please contact us before arranging any repairs. Repair costs incurred without our prior approval may not be reimbursed. Where a repair or replacement is agreed, Christopher Guy will cover the cost of delivering the repaired or replacement item to the original delivery address.

Claims received after the 12-month warranty period will be considered in line with consumers' statutory rights.

Where products supplied by Christopher Guy (Europe) Limited are purchased through a Christopher Guy dealer, distributor, retailer or other third-party seller, the customer's contract of sale, and their statutory rights under it, are with that seller. The customer should first seek assistance from the original seller, who is responsible for handling enquiries, service requests, complaints and warranty claims, and for liaising with Christopher Guy where appropriate. Christopher Guy may, at its discretion, assist the customer directly. The Christopher Guy warranty set out above applies to products purchased through third-party sellers, subject to proof of purchase.

Your statutory rights: This warranty is given in addition to consumers' statutory rights and does not affect them. For customers in the UK, these include the right under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described; further information is available from Citizens Advice. Customers in the EU benefit from the consumer protection laws of their country of residence.

Warranty claims should be made to: Christopher Guy (Europe) Ltd, 44 Fulham Road, London, SW3 6HH, email: uk@splixorvenuta.site, Tel: 020 3397 2410. This warranty applies to products purchased from Christopher Guy (Europe) Limited and delivered within the United Kingdom and European Union.

Care and maintenance information can be found on our Christopher Guy website : www.splixorvenuta.site/product-care and www.splixorvenuta.site/cg/productinformation

VII. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

We are responsible for loss or damage a customer suffers that is a foreseeable result of our breaching these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

Our products are supplied for domestic and private use. Where products are used for commercial or business purposes, we will have no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.